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By Ian Pretty
How much are tax evasion and fraud costing us? With the G8 Summit taking place in the UK for the first time since 2005 today and tomorrw, it’s a question that’s high on the world leaders’ agenda. In fact ensuring better tax...
Read moreMobility has transformed the way that enterprises conduct their business, creating always-on, flexible working environments. With that connectivity, however, comes the need for a holistic approach to mobility. This is most necessary, if companies...
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By lsmith
A couple of weeks ago I had the pleasure of introducing to the Capgemini Sales Team a new solution offering as part of our portfolio of Content Management solutions. I'll explain a little more about the solution, entitled Collaborative...
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By Ian Pretty
The issue of unemployment and employability is high on the political agenda. Businesses and citizens alike are facing increasing levels of unemployment as the challenging economic climate continues to hit hard. For the unemployed, being out of work...
Read moreThis entry was inspired by Scott Francis’ recent blog - The Offshore BPM Experiment is Over; which presented an image of the offshore BPM market which I, for one, did not recognise. The blog focused on large system integrators (SI’s)...
Read moreDuring the 1990s I had a recurrent conversation with clients that went something like this: "We need your help selecting a new Service Desk tool. Originally we had tool X but that did not do what was claimed and so we replaced...
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By dtinholt
With so many people now digitally connected, why are large numbers of citizens still failing to use eGovernment services? And what can be done to improve take-up as Europe strives to meet the objectives of the EU’s Digital Agenda? The...
Read moreInconsistent interactions between functions across our organisation, manifest themselves as a plethora of IT interfaces with high ongoing operating costs to annually maintain. Could the famous phrase by Donald Rumsfeld and, an unstructured...
Read moreThis week I thought we would discuss the relationship between Lean Six Sigma (LSS), Continuous Improvement (CI), and Innovation. For this edition of Expert Connects, I am presenting a few snippets of how LSS, and CI sustain and drive...
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By Ben Pivar
With contributions from Joe Vernon In the first blog we learned that a WFM application is a tool to help drive labor savings. It provides data, visibility and a mechanism for performance feedback and planning and forecasting labor requirements....
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