Banking

With more than one-quarter of the countries in Capgemini’s Customer Experience Index reporting a decrease over 10% in the share of their customers having positive experiences, we’re witnessing a wake-up call to the banking industry. It’s a major reversal from 2013 when increases of more than 20% were prevalent for positive customer experiences.

Jean Lassignardie,
Chief Sales & Marketing Officer
Financial Services.

Helping Banks Delight Customers

In a commoditized, regulated, and competitive market, bankers need every advantage to exceed customer expectations and differentiate.

As a partner to 8 of the top 15 global banks, we help transform banks for a digital world with solutions that improve business processes, increase operational efficiency and reduce risk, and total cost of ownership.

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