Committed to exceeding client expectations
We engage with our clients to really understand their business needs to deliver
lasting results with tangible benefits.
“Capgemini’s teams proved their remarkable professionalism and complete commitment to working alongside us, establishing such a close-knit relationship with us that we completely forgot about the geographical distances that sometimes separated us.”
- Gilles Herzog, Information Systems Director, General Electric Europe.
Our client relationship management process, known as OTACE Reporting (On Time and Above Client Expectations) is a key factor underpinning our strong client relationships.
Under OTACE Reporting, clients are requested to specify their expectations from our services based on a set of indicators relating to:
- Type of service required
- Nature of the working relationship
- Knowledge sharing.
We document and review these indicators with clients to produce ratings which are reviewed according to an agreed schedule.
OTACE provides an indication of strengths and areas for improvements, as well as a deeper understanding of client satisfaction on individual projects.
Systematically Delivering Sustainable Value
Capgemini is working to embed corporate responsibility principles into its offers and to review the sustainability impacts of projects carried out with clients by embedding social and environmental considerations into the project assessment processes where appropriate.
